Looking to exchange or return?
It's really simple! Just have your order number and login information in hand. You’ll find your order number in your Crystao's Order Confirmation email or Packing Slip.
You're set to go!!
Our Exchange &Return Policy
We know that you will love what you ordered but if something doesn't work out, we will gladly accept unwanted or defective merchandise for return or exchange within 30 days from the shipping date. Unless you are processing an exchange, $5 will be deducted from your refund for return shipping. Original shipping costs are non-refundable. "Final Sale” means the specified items are not eligible for return or exchange.
Items purchased outside of Canada are not eligible for returns due to customs issues.