Shipping

What are your shipping options?

We ship internationally! Standard shipping is Canada Post Expedited which offers a tracking number and delivery confirmation and takes 1 - 7 days. Shipping charges are calculated during check-out based on package weight, and distance—free shipping for orders over 100 CAD AFTER discounts are applied. 

How do I track my orders?

You can track orders here.

When specifying the delivery address, please include any apartment, suite, unit, or floor numbers required for delivery.

If the address information provided is valid, our courier may be able to deliver your package, and we will not refund the product or shipping charges based on incorrect addresses. If you would like us to ship the product again to a different delivery address, you will be responsible for the additional product and shipping charges.

Questions

If, for some reason, your order does not meet your satisfaction, please contact us by email at contact.crystao@gmail.com. Please include your order number, name, and a description of your problem.